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EXAM C_C4H63_2411
80 questions (3 hrs)
71% cut score
Available in English

Validate your SAP skills and expertise
This certification verifies that you possess SAP Customer Data Platform the cores and core skills in the SAP Customer Data Solutions line of business area required of the consultant profile and proves that you have an overall understanding and in depth technical skills to participate as a member of an SAP Customer Data Platform implementation project team. The certification is recommended as an entry-level qualification.

Note: To prepare for this certification, it is necessary to take the Learning Journey Managing Clean Core, in addition to the Learning Journey displayed under "How to Prepare."

Stay certified and stay ahead
Continuous learning and keeping your skills up to date is a priority and SAP Certification makes it easy for you to maintain your SAP skills and valid credentials.

The standard validity of your certification is 12 months.
Every time you successfully complete an assessment, the validity period is extended by 12 more months.
You’ll receive personalized communication to ensure that you don’t miss your certification expiry date.

Topic areas
Please see below the list of topics that may be covered within this SAP Certification and the courses that touches on these topics. Its accuracy does not constitute a legitimate claim. SAP reserves the right to update the exam content (topics, items, weighting) at any time.

Managing Clean Core
Exam percentage: ≤10%

SAP Customer Data Platform
Exam percentage: 21% - 30%

APIs
Exam percentage: ≤10%

Identity Resolution
Exam percentage: ≤10%

Data Privacy
Exam percentage: ≤10%

Data Ingestion
Exam percentage: 21% - 30%

Data Activation
Exam percentage: 11% - 20%

Insights
Exam percentage: ≤10%

Implementing B2B
Exam percentage: ≤10%

The SAP Certified Associate - Implementation Consultant - SAP Customer Data Platform (C_C4H63_2411) exam validates your foundational knowledge and skills in implementing SAP Customer Data Platform solutions. This certification is ideal for individuals aiming to become SAP consultants in the customer data domain.

Exam Details:
Exam Code: C_C4H63_2411
Level: Associate
Exam Duration: 180 minutes
Number of Questions: 80
Passing Score: 71%
Question Format: Multiple choice (single/multiple), True/False

Syllabus Topics and Weightings:

SAP Customer Data Platform: 21% - 30%
Configuration, administration, and application of SAP Customer Data Platform features.

Data Ingestion: 21% - 30%
Configuring various application sources and using connector studio for custom data streams.

Data Activation: 11% - 20%
Setting up application destinations and using audiences for data downstreams.

Identity Resolution: ≤10%
Applying out-of-the-box attribute identifiers and defining new ones.

Data Privacy: ≤10%
Understanding data governance within SAP Customer Data Platform.

APIs: ≤10%
Implementing SAP Customer Data Platform REST APIs and OAuth2 Token.

Insights: ≤10%
Creating performance attributes and grouping customers.

Implementing B2B: ≤10%
Implementing SAP Customer Data Platform for B2B scenarios.

Managing Clean Core: ≤10%
Applying clean core principles to ERP for business process agility.

For comprehensive preparation, SAP recommends a combination of educational courses and hands-on experience. This approach ensures you can effectively apply the knowledge gained in real-world projects.

For more detailed information, including access to the syllabus and practice tests, you can refer to ERPPrep's official page:

ERP Prep
Additionally, you can find sample questions and further exam details on Studocu:

StuDocu
Achieving this certification will enhance your career prospects and demonstrate your expertise in SAP Customer Data Platform implementation

---

Sample Question and Answers

QUESTION 1
What are the possible application identifier conflict policy options when ingesting customer data
using the Unified Customer Profile? Note: There are 2 correct answers to this question.

A. Raise an error and abort the entire ingestion operation
B. Duplicate Customer Profile
C. Create new Customer Profile
D. Discard data event

Answer: AC

Explanation:
In the context of SAP Customer Data Platform and specifically when dealing with the Unified
Customer Profile, handling conflicts during data ingestion is critical for maintaining data integrity and
coherence. The possible application identifier conflict policy options are designed to provide flexible
handling of such conflicts based on the business requirements.
A . Raise an error and abort the entire ingestion operation: This option is used when the system
encounters a conflict with the application identifiers during the ingestion process. The approach here
is to prioritize data integrity by stopping the ingestion process if there's any ambiguity or conflict in
the identifiers. This ensures that no erroneous data is incorporated into the Unified Customer Profile,
maintaining its accuracy and reliability.
C . Create new Customer Profile: When a conflict is detected with application identifiers, another
approach is to create a new customer profile. This option is chosen in scenarios where the incoming
data is considered to be representing a new customer entity, and therefore, warrants the creation of
a new profile to avoid overwriting or merging with existing data inaccurately.
Options B and D are not standard practices within the SAP Customer Data Platform for handling
identifier conflicts during data ingestion into the Unified Customer Profile, as they could lead to data
duplication or loss, compromising data quality.
Reference:
SAP Customer Data Cloud documentation on data ingestion and conflict resolution.
SAP help articles and tutorials related to the Unified Customer Profile in the SAP Customer Data Platform.

QUESTION 2
Which of the following flow controls are supported in CX flows? Note: There are 2 correct answers to this question.

A. Split
B. Wait until duration
C. Trigger
D. Join

Answer: B D

Explanation:
The SAP Customer Data Platform supports various flow controls within CX flows to manage the
customer journey. Specifically, the ˜Wait Until Duration control allows the stalling of a CX flows path
for a specified period or until a certain date and time. The ˜Join control enables the merging of
different paths of a CX flow into one. These controls are essential for orchestrating complex customer
interactions and ensuring timely engagements.
Reference = The information is verified and matched with the details provided in the SAP Customer
Data Platform documentation and learning resources, particularly the SAP Help Portal and SAP
Learning Journey123.

QUESTION 3
You are creating a new legacy variant business unit.
Which matching rules does SAP Customer Data Platform preconfigure for both the Contextual Profile
view and the Unified Profile view? Note: There are 3 correct answers to this question.

A. CDC ID
B. Master Data ID
C. CIAM ID
D. CRM ID
E. C4C ID

Answer: B C D

Explanation:
The SAP Customer Data Platform preconfigures matching rules to ensure accurate customer data
matching. These rules are applied sequentially; if no match is found using the first identifier, the next
identifier is tried. The predefined matching rules include:
Match Customers based on masterDataId
Match Customers based on crmId
Match Customers based on ciamId
This setup helps in identifying and matching customer data accurately for both the Contextual Profile
view and the Unified Profile view.
Reference = The information is verified and matched with the details provided in the SAP Customer
Data Platform documentation and learning resources12.

QUESTION 4
For an incoming event, what value can SAP Customer Data Platform store for an active processing purpose status field?

A. 1
B. Yes
C. Allowed
D. Granted

Answer: C

Explanation:
In the context of the SAP Customer Data Platform, the active processing purpose status for an
incoming event is always attached to the event. This status indicates whether the data is allowed to
be stored in the system, and which data may be sent out to destination applications. The processing
purpose can be dynamic, meaning it is part of the incoming events data model and is saved to the
customer profile with the status and timestamp data that was sent with the event. This is achieved by
mapping the event purpose nodes to the data privacy framework within the platform.
Reference = The information is based on the SAP Help Portal documentation on Processing Purposes,
which details the use cases, core concepts, and data governance enforcement related to processing
purposes within the SAP Customer Data Platform1.

QUESTION 5
The customer schema of a group includes two predefined attributes that can be used for B2B
scenarios. Which one of the following attributes is one of the two predefined ones?

A. BusinessName
B. Accountid
C. Customerld
D. Businessld

Answer: D

Explanation:
In B2B scenarios within the SAP Customer Data Platform, accurately identifying and managing
business entities is crucial. The customer schema is designed to accommodate the complexities of
B2B interactions, including the need to manage relationships between individual contacts and their
associated organizations.
D . BusinessId: This predefined attribute is essential in B2B scenarios, as it serves as a unique
identifier for business entities within the platform. The BusinessId allows for the clear distinction and
management of business accounts, facilitating effective B2B data handling, segmentation, and
personalized engagement strategies.
The inclusion of predefined attributes like BusinessId in the customer schema underscores the
platform's capability to cater to both B2C and B2B environments, providing the necessary tools for
comprehensive customer data management.
Reference:
SAP Customer Data Platform documentation on customer schemas and B2B capabilities.
SAP help articles and best practices for managing B2B scenarios within the SAP Customer Data Platform.

QUESTION 6
You need to ingest some customer data into SAP Customer Data Platform while observing data compliance regulations.
What needs to be configured inside SAP Customer Data Platform before you can do this?

A. Customer opt-in to subscription
B. Customer consent
C. Activity indicators
D. Processing purposes

Answer: D

Explanation:
Before ingesting customer data into the SAP Customer Data Platform (CDP), it is essential to
configure processing purposes within the system. This is a built-in mechanism that identifies the
different purposes for handling customer data that streams into and out of the system. The
processing of personal data is governed by regional and local regulations, such as GDPR and CCPA.
The CDP ingestion process allows businesses to ensure compliance with these regulations,
restrictions, and policies applicable to customer data usage. It is important to note that the CDP
ingestion process does not collect, audit, or handle the actual collection of processing purposes.

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